Rental Terms and Cancellation
Rental terms can change with the vehicle, route, duration and type of booking. The written quote or booking confirmation for your trip is the controlling document for price, inclusions, payment and cancellation conditions.
What must be confirmed before booking
Price and inclusions
- Vehicle or agreed vehicle class
- Rental period or trip basis
- Driver arrangement
- Fuel, tolls and parking treatment
Trip conditions
- Pickup and drop-off points
- Expected timing and waiting
- Outstation or overnight costs where relevant
- Any mileage, overtime or route restrictions that apply
Cancellation and changes
Cancellation, refund and rescheduling terms should be confirmed for the specific reservation before any deposit or advance is paid. The website does not publish a single fixed cancellation percentage or refund deadline because those conditions have not been confirmed as universal across every vehicle and trip type.
Vehicle availability and substitutions
A requested model is subject to availability until the reservation is confirmed. If an agreed vehicle becomes unavailable, any proposed replacement and any price difference should be communicated before the booking proceeds. A general enquiry does not guarantee a specific vehicle.
Customer responsibilities
Provide accurate contact, passenger, pickup and route information. Tell the business about major itinerary changes as early as possible. For any self-drive arrangement, follow the separately confirmed document, driving, deposit, route, damage and return conditions.